FAQ (Frequently Asked Questions)

What is the lead time?

Our turnaround time starts at 12 weeks for billet slides and 5 weeks for factory slides. Our listed lead times are on the order page of each model. All lead times are approximate and are constantly flux depending on volume of orders coming in, availability of metal, parts and tools from suppliers. Delays can occur due to natural disasters, machinery being down, new compliances put in place by California, etc. Our listed turnaround times are there to give a rough idea but are not exact completion times. All DV8 slides are made from scratch from a solid bar of stainless steel, not from blanks. It takes a tremendous amount of time and labor to start with raw piece of metal and arrive at a final product–but we do this because we believe in delivering our customers the finest quality product over just sheer speed and turning a maximum profit. Because all slides are made to order we are able to offer our customers more options and customization to choose from. Please be patient with us.

Will I be notified when my slide is completed?

Yes! You will get an e-mail notifying you that your order is completed along with a tracking number. Please make sure you enter your e-mail correctly at the time of ordering as that is the e-mail all correspondences will be directed through. 

Will I receive tracking?

Yes! You will receive tracking. All orders are shipped with tracking. If you need signature required please put it in the notes and we will accommodate.

What shipping method is used?

Most orders go out via USPS. If you need a different method of shipping please request it and we will do our best to accommodate.

Will I receive updates throughout the process?

We can not give you updates throughout the process because doing so for hundreds of customers a day would take time away from getting your order completed. You will receive 3 automatic e-mails through the process; the first is the Order Confirmation, 2nd is Order Completion and the last is an email with the Tracking Number.

How can I check on the progress of my order?

Please check the Order Status page. If you need further assistance please fill out our Contact Form and we will respond in 72 hrs (our volume of inquiries is high and it takes longer to respond). If you do not hear back from us in 72 hrs it means we might not have received your e-mail, please try again or send us a message via our chat on the website or IG DM. 

***Please wait at least 4 weeks before checking on your order. It will not be done sooner and we will not have a ship date nor a progress update that early on. We ask to please be patient and not e-mail us daily or weekly–as it just adds to our response time and slows the progress down. We do understand you are very excited and our team is dedicated towards working hard 7 days a week to get orders completed and shipped.  We very much appreciate your support and patience.